Feedback and Complaints

                                                   How to complain

Patients are welcome to discuss any problems or issues with the services, including staff and doctors, with the practice manager or the doctor-Complaints leads

In the first instant please discuss your complaint with the staff member concerned, if this is not possible or the issue cannot be resolved at this stage, please contact Oneda Sulaj the practice Manager who will try and resolve the issue and offer you further advice on the complaint’s procedure.

If you wish to make a formal complaint, please put the complaint in writing to the Practice Manager -Oneda Sulaj as soon as possible, This will enable the practice to get a clear picture of the circumstances surrounding the complaint.

Once the complaint is received we will acknowledge within 5 working days and we will investigate the matter fully and send you a reply within 30 working days of the initial complaint.

If for whatever reason you are not able to raise the complaint immediately, please let us have details of your complaint within the following time scales.

  • Within 12months of the incident that caused the problem
  • Within 12months from when the complaint comes to your notice

Any complaints should be directed to the practice manager, Oneda Sulaj, either by telephone, face to face or in writing. Alternatively, you can complete the Feedback and Complaints triage.

Feedback Form

However, if you are not satisfied with the outcome of your complaint and wish to take it further, please ask at reception for the complaint leaflet which lists other complaint organisations contact details.

You can also contact:

Please find information of how to complain in the documents below:

Complaints procedure

Complaints form